Contact

Privacy & Cookies

Your privacy is important to us. Personal data are therefore carefully processed and secured by us and not passed on to third parties for commercial purposes. You are therefore not confronted with third-party advertisements on our website. Star Service also does not use cookies with which third parties can offer you unsolicited services or products.

This privacy statement explains what personal data Star Service collects from you through our interaction with you and through our services, and how we use that data. We advise you to read this carefully.

This privacy statement was last updated on 19-01-2023 12:20:00

In our processing we comply with the requirements set by the privacy legislation GDPR. That means, among other things, that:

o we clearly state the purposes for which we process personal data. We do this via this privacy statement;

o we restrict our collection of personal data to only the personal data necessary for legitimate purposes;

o we first ask you for explicit permission to process your personal data in cases where your permission is required;

o we take appropriate security measures to protect your personal data and also requirements of parties that process personal data in our order;

o we respect your right to provide your personal data for inspection, to correct or to delete upon your request.

Use of personal data

By using our services, we obtain certain information from you. That may be personal data. We only keep and use the personal data provided by you directly, within the framework of the service you request, or of which it is clear that they are provided to us to process.

We use the following data for the purposes mentioned in this privacy statement:

Name and contact details, such as first and last name, gender, email addresses, postal address, billing address, telephone numbers and other similar data, so that we can reach you before, during and after your holiday (by mail, email, SMS / WhatsApp or telephone), not only to be able to send you information and documents, but also to contact you, in order to give you the best service.
Device and usage data, such as your IP address, device IDs, regional and language settings, so that we can remember your preferences and offer you tailor-made information. By remembering your IP address, we ensure that no one uses your Star Service rental-account.

Registration Star Service rental-account

After you have made a reservation request via the Star Service website, you are offered the opportunity to create a personal account via our website, (www.starservice.fr/locations) where you can gain online access to the following data:

Status of villas and apartments managed by Star Service

After registration, we will save the personal data you have provided via the password and email address chosen by you. We keep this information so that you do not have to enter it every time and in the context of the execution of the agreement.

We will not pass on the data linked to your e-mail address to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is legally required. In case of suspicion of fraud or abuse of our webshop, we can hand over personal data to the competent authorities.

Handling services

When you book a service with Star Service, we use your personal data for the processing thereof. If necessary for proper processing, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertising

In addition to the information on our website, we can also inform you of our new villas and services:

by e-mail
via social media
by phone

Contact form and newsletter

We offer via our website the possibility to ask questions by means of a contact form, where you are asked to fill in various information to deal with your question. The data you send us will be kept for as long as the nature of the form or the content of your e-mail is required for the complete answering and processing thereof.

We offer a newsletter with which we want to inform interested parties about our services, villas and / or apartments. Each newsletter contains a link with which you can unsubscribe. If you are not a customer of Star Service, your e-mail address will only be added to the list of subscribers with your explicit permission.

Our web store does not display advertisements from third parties, unless directly related to the service provided by us.

Provision to third parties

After booking a service, we can pass on your personal details to third parties so that they can contact and assist you during their intervention. By booking of a service you agree that the parties involved receive personal information from you.

social media

Social media buttons are included on our website. The administrators of these services collect your personal data. We advise you to read the relevant privacy statements from the relevant social media providers.

Cookies and similar techniques

The websites of Star Service uses cookies and similar techniques. Star Service uses functional cookies for the proper functioning of its websites and analytical cookies from ourselves and external partners, such as Google, in order to offer you an optimal user experience. Star Service does not use cookies with which third parties can offer you services or products.

When you visit our website for the first time, a notice is shown in which we explain why we use cookies. We understand your further use of our website as permission for this use of cookies. You are free to disable cookies through your browser. Keep in mind that it is possible that our website will no longer work optimally.

We have concluded processor agreements with our external partners. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, see the privacy statements of these parties.

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, and finally we anonymize the IP addresses.

Security

We take security measures to limit abuse of and unauthorized access to personal data.

Retention period

The personal data described above are retained for as long as necessary to handle the services you booked, including handling administration, feedback, etc. We then store data for a maximum of three years for marketing purposes. The data will then be erased unless there is a statutory obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data). If you want your data to be deleted earlier, you can send us your request by email:info@starservice.fr.

Have you activated a personal account via www.starservice.fr/locations? Then you give Star Service permission to keep your personal data until further notice, so that you can continue to view the data and you can be kept informed of our services.

Third-party websites

This privacy statement does not apply to websites of third parties that are connected to our website by means of links. We can not guarantee that these third parties handle your personal data in a reliable or secure manner. We encourage you to read the privacy statement of these websites before using these websites.

Changes to his privacy statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this privacy statement regularly so that you are aware of these changes.

Access and changes to you personal data

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the information below.

Would you like to view, change or request your removal of your personal data? Then you can do this via an email toinfo@starservice.fr. This is to prevent abuse and guarantee your privacy.

Data Protection Authority

Of course we are happy to help you if you have complaints about the processing of your personal data. Under the GDPR privacy legislation you also have the right to file a complaint with the Data Protection Authority against these processing of personal data. You can contact the Data Protection Authority in your country.

Contactgegevens

SARL Star Services

Pré de la Tour path

Thouron district

83300 Chateaudouble

E-mail:info@starservice.fr

such:+33 (0)9 50 15 74 93